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Update on the Net

IT Managed Services | 3 tiers | Servers | Network | Desktop

Managed Services is the Managed Maintenance of your office computers’ operating system and software after it has been set up.  Maintenance means keeping the operating system and software working properly. That includes updates, patches, and fixes.

What this means to you:
We will monitor and maintain your server to make certain it is running at optimum efficiency, evaluate error events to detect any issues and so that you can avoid downtime.

If there is a problem that needs fixing we bring it to your attention so that it can be addressed in a timely fashion.  If an emergency problem occurs, [i.e.  HD failure] we are aware of it immediately and can institute the service action as needed.

Service offering                                       Platinum      Gold        Silver
Proactive maintenance of servers 

Disaster planning & preparation

 hr

Helpdesk assistance

 hr

Network administration

 hr

 hr

Desk top maintenance 

 hr

Premium response time

 hr

 hr

Technical liaison for future planning

 hr

 hr



HOSTING
Dedicated Server Solutions with live management and monitoring.

Managed Server Solutions
DataCenter
For your Internet and communication needs.
 


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The total care IT solution

With Birchwood’s Platinum Service; you pay a fixed monthly fee which covers all aspects of keeping your IT running efficiently and covers any issues you may have be it a hardware or software problem.

What this means to you:
By taking a fully managed service  package you remove any responsibility of the daily running of your network and have the comfort of knowing that whatever happens you will not incur  any additional expense in the event of a problem occurring. This leaves you free to concentrate on running your business!

Covered items:
  - System monitoring
  - System hardware and software auditing
  - Ongoing maintenance and patch management
  - Unlimited Help desk support
  - Unlimited Remote support
  - Unlimited Onsite support for any problem that cannot be dealt with remotely
  - Guaranteed service level agreements (SLA’s)
  - Help desk ticketing
  - Client access portal
  - Detailed monthly reports on your networks health and support activity during that period
  - Prorated hourly fees for all “new project work”
  - Fully managed and monitored in house backups
  - Implementation of disaster recovery procedure for fast recovery from failures
  - Management of Offsite backup (additional cost applies on a per Gigabyte per month basis)
  - Current and future advice on new technologies that  may be of use to your business
  - Regular meetings to make sure that everything is running as it should be and to provide advice on future developments

Are there other options for my IT services?
Certainly, Birchwood’s IT Managed Services can be tailored to cover as little or as much as you require Silver, Gold or Platinum . 

Contact Us or call 201-935-6047 for a comprehensive proposal and cost estimate.

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