IT MANAGED SERVICES | 3 TIERS | COMPUTER SERVICE | COMPUTER NETWORKS | SERVERS | EMAIL
Managed Services is the Managed Maintenance of your office computers’ operating system and software after it has been set up. Maintenance means keeping the operating system and software working properly. That includes updates, patches, and fixes.
What this means to you: We will monitor and maintain your server to make certain it is running at optimum efficiency, evaluate error events to detect any issues and so that you can avoid downtime.
If there is a problem that needs fixing we bring it to your attention so that it can be addressed in a timely fashion. If an emergency problem occurs, [i.e. HD failure] we are aware of it immediately and can institute the service action as needed.
Service offering |
Platinum |
Gold |
Silver |
Proactive maintenance of servers |
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Disaster planning & preparation |
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hr |
Helpdesk assistance |
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hr |
Network administration |
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hr |
hr |
Desk top maintenance |
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hr |
Premium response time |
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hr |
hr |
Technical liaison for future planning |
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hr |
hr |
It does not cover installation of new software --- But once the new [approved] software is in and working properly, then it's covered. It does not cover hardware breaking --- But it does cover the time it takes to get the operating system and software and running after the hardware is repaired or replaced. |